FAQ

In addition to our webshop, you can of course also order the traditional way by phone (0837692991988) or simply via email (shop@spirit-of-om.de). We will send you the goods with an invoice, and you can transfer the amount directly to our bank account.

You are also welcome to visit our new store in Eisenberg and try everything on at your leisure.

Please note that our webshop operates separately from our inventory management system. If you are already a customer and have ordered several times, that does not automatically mean a user account exists in our webshop.

If you haven't created a webshop account yourself, there is none.

Please create a new user account in our webshop. We will then internally link it with your data and merge everything accordingly.

View and download size chart

As soon as an item is no longer displayed in our webshop, it is no longer part of our collection and is either sold out completely or in certain sizes.

We regularly update our assortment based on customer feedback and tailor our designs and cuts to customer preferences and the current zeitgeist.

We are passionate advocates of "slow fashion" and want to promote mindful fashion choices and sustainable consumption. We continue to offer our products in the available sizes and are happy if someone still finds their favorite piece.

For occasional special promotions or vouchers, you will receive a promotion or voucher code from us. This can always be entered on the last page during checkout.

Please note that only one promotion or voucher code can be used at a time.

If something doesn't work right away, please send us an email.

If you select "Invoice" when paying in the webshop, the processing is done via our partner UNZER.

UNZER is an independent payment service provider that reliably manages everything and ensures secure processing.

• You receive the invoice from us.
• Payment is made to our partner UNZER.
• The company UNZER will send you all payment details separately via email after your order.

If you select “Klarna Invoice” when paying, the entire process is handled by the payment provider KLARNA.

KLARNA is an independent payment system that requires registration in advance.

• You receive the invoice from us.
• Payment is made directly to KLARNA.
• You can view and monitor everything through the Klarna app.
• KLARNA will send you all payment details separately via email after your order.

We currently deliver to Switzerland, Liechtenstein, Great Britain, Canary Islands and Norway.

Please note that we require a minimum order value of €300 for these countries and only deliver after prepayment.

We ship via GLS or DHL, depending on the destination country, and deliver with Incoterm 20. This means that, in addition to shipping costs, separate customs duties will be charged, which are billed directly by customs. We have no influence on this.

Please note that for returns, you must handle customs clearance yourself.

If you have questions, feel free to contact us by phone or via email.

We ship parcels over 1 kg via regular DPD parcel service; under 1 kg is usually sent as a Maxi Letter via post.

After your DPD parcel has been dispatched and entered the depot, you will receive a confirmation email from DPD. With this confirmation, you can track the parcel and adjust delivery preferences. Using the tracking number provided, you can follow the shipment online. If you did not receive a tracking number, please contact us by phone at 08376 929 919 88.

Delivery within Germany takes approx. 1–3 days, delivery within Europe approx. 3–7 days.

If you are not 100% satisfied with a delivery, please send us a note by email.

We care about encouraging our customers to shop mindfully and thoughtfully. Of course, we accept returns, but kindly ask you not to order large quantities just to return them. You bear the direct costs of returning the goods. Please return items prepaid, unworn, and in perfect condition to the following address:

Spirit of OM GmbH
Am Schönebach 9
D-87637 Eisenberg (Allgäu).

Please always keep the original invoice and send us only a copy – in most cases, a simple note for allocation is sufficient. After dispatch, invoice changes are no longer possible for system reasons – however, if you lose the original invoice, we will gladly email you a copy.

The return or exchange period is 14 days. In case of returns or exchanges, the return period is automatically extended until all items meet your expectations.

We always welcome dedicated and motivated retail partners who share our values and ideals.

Please send us your reseller inquiry by email or contact us by phone in advance. We’ll be happy to discuss possible terms and send you information materials by email or post.

We will activate a retailer account for you after a personal conversation. Please also send us a copy of your business registration in advance.

We look forward to welcoming you as a retail partner and to a great collaboration.

Yes, our rose quartz and tourmaline are washable. They are applied through a special process and thus adhere to the garment together with the color. With careful care, your favorite pieces can accompany you for a long time.

Our entire collection is produced with high purity and free from harmful substances, so you can use all textiles – whether T-shirt or bed linen – right away without having to wash them first. There is one small exception: our terry cloth products. For our bathrobes and towels, we recommend washing them before first use so the terry loops can set. That way, you’ll enjoy your favorite pieces for a long time.