FAQ

Frequently Asked Questions

How can I order?

You can easily place orders on our online shop. Please create your own account with your contact details. For the next order, you can log in again and order with your corresponding customer data.

In addition, there is still the possibility to order via e-mail mail@spirit-of-om.de, via telephone 0049 8376 929 919 88 and by fax 0049 8376 929 919 99.

If you are already a retailer of us, please create an account in our website as well and then give us a short confirmation by e-mail. We will then activate you with the accustomed conditions. Please use the same e-mail address we have already registered you, so that we can link your account.

A certain article or size is no longer available?

Once an item is no longer displayed on our webshop, we no longer have it in our collection and it is either out of stock completely or in certain sizes.

Since we always want to fulfill our customers feedback, we regularly update our product range and align ourselves in design and cut to the taste of our customers and the current spirit of the time.

We are a passionate representative of "slow fashion" and want to promote a conscious approach to fashion and sustainable consumer behavior. We continue to offer our products in the available sizes and are happy if one or the other still finds his favorite piece.

My promotion code is not working?

An promotion code entry with reduced, discontinued models is currently not possible. For orders via our webshop, we request an email at the same time to mail@spirit-of-om.de with the reference to the promotion code. Alternatively, you can also order by e-mail: mail@spirit-of-om.de

How do I return articles?

It is important to us to encourage our customers to shop consciously and deliberately. We do, of course, accept returns, but we ask you to refrain from ordering large quantities of goods and then return them. In addition, we would like to point out that we only can accept prepaid shipments, which is why you pay the postage costs for return shipments yourself. Please send your articles return post-paid, unworn and in perfect condition to the following address: Spirit of OM GmbH, Raichen 1, D-87477 Sulzberg - Moosbach.

If you have ordered by bank transfer in advance or instant bank transfer (DIRECTeBanking), please provide your bank details to your shipment so that we can refund you the money for the returned goods.

Is the rose quartz washfast?

Yes, the rose quartz is washfast. It is put into the colour by a special process and thus adheres together with the colour on the textile.

What should I do if my order has not been delivered?

We deliver in Germany within 1-2 days; in other countries in 3-5 days. If your order has still not arrived after 7 days, you can start a tracking service via the Internet using your tracking number received via e-mail. If the tracking number has not been transmitted to you, please contact us via e-mail (mail@spirit-of-om.de), we will be happy to help you with your request.

Do I need to wash the textiles before use?

Our entire collection is made in a high purity and pollutant-free organic, so you can use all textiles, whether T-shirt or bed linen directly without having to wash them first.

Do you have any further questions? Then simply contact us via e-mail or phone, we will be happy to advise.

©2021 by The Spirit of OM GmbH